At Promo Perfection Ltd, we are dedicated to providing outstanding service and resolving any issues that may arise. If you have a complaint or dispute, please follow the process outlined below to ensure a prompt and fair resolution.
- How to Make a Complaint
Submit Your Complaint: To make a complaint, please contact us via:
Email: info@promoperfection.uk
Online Form: Submit your complaint here
Information to Include: Please provide the following details in your complaint:
Your name and contact information
A clear description of the issue
Any relevant documentation or evidence
Acknowledgment: We will acknowledge receipt of your complaint within 3 business days.
- Complaint Investigation and Response
Investigation Process: Our team will investigate your complaint thoroughly. We may reach out for additional information if needed to resolve the issue.
Response Time: We aim to provide a resolution or response within 14 business days. If more time is required, we will keep you informed about the progress and expected timeline.
- Dispute Resolution
Internal Review: If you are not satisfied with our initial response, we will conduct an internal review to ensure all aspects of your complaint are addressed.
Alternative Dispute Resolution (ADR): Should the dispute remain unresolved, we may recommend alternative dispute resolution methods such as mediation or arbitration. ADR can be a more efficient way to resolve conflicts outside of court.
Escalation: If ADR does not resolve the issue, you may escalate the matter to a relevant regulatory authority or pursue legal action if necessary.
- Contact Information
For all complaints and disputes, please reach out to: Promo Perfection Ltd
3rd Floor
86-90 Paul Street
London, England
EC2A 4NE
Email: info@promoperfection.uk - Feedback
Your feedback is important to us. If you have suggestions on how we can improve our services or processes, please share them with us. We are committed to using your feedback to enhance our service quality.
